I noticed two old women looking among the supplies on the rack against the wall. They were looking for a particular shipping box. Finally, one of them went up to the manager of the branch and asked when he thought they might have more boxes. This manager, who didn't seem to be firing on all cylinders, said in his most I-couldn't-care-less-voice, "Maybe tomorrow or the next day, I really don't know. We don't have time to restock; we're very busy." The old woman and her friend left in disappointment.
Pondering what I had just witnessed, I became angry. This guy just admitted they he did actually have the boxes she was looking for, but he wasn't going to get one for her. Because, you know, he's busy. I'm guessing the boxes were within twenty feet of where he was standing, but he really couldn't care less. This poor woman was tyring to take care of her Christmas packages and the buffoon behind the counter couldn't run a proper store.
What I witnessed wouldn't happen at a FedEx store, because private establishments care about customer service. They care because they have competition. And they have shareholders whom they need to keep happy.
The USPS is a broken model. They just keep raising the price of postage and reducing service in order to reduce the red ink they are floating in. They blame email and texting for their problems. Their union fights attempts to become more efficient. Don't even get me started on my personal mail carrier who won't get out of her truck to put the mail in my box if it is blocked by a car -- and she doesn't care if it's a stranger's car. She alleges it's a safety issue. I allege it's a lazy issue.
Merry Christmas and here's hoping you don't need to go to your local post office.
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